they were very professional and the expedited my transmission repair.
Ultimately, the service provided to my vehicle was appropriate; however, I think that the guys did not have a strong sense of urgency, especially since they knew that my daughter and I needed the car as soon as possible. I made it clear to them that my daughter was stranded here in Payson for the two days it took to get her Highlander's emissions testing/repair effected. Apparently, they needed to take the car for a test ride (they did so twice as I understand). After the first one, they said that it needed gas so I authorized them to add fuel to accommodate the need for the f/u test drive, adding the extra cost to my total bill. I stopped by the next morning to learn that they couldn't find the "in house" gas card, that one of the techs had it and they didn't know where he was (they were unable to get in touch with him since the evening before). They had made no effort to contact me and wasted the better part of that whole morning. When I learned this, I gave Jackson $5 and told them to fuel the vehicle. The problem was resolved by the afternoon and the vehicle passed emissions.
Was told my appointment would take 1 hour for an oil change and an emmissions test. An hour after I arrived I was told my car was done. I asked about the Emission test and they said I never told them I wanted one. I asked them to check the calendar and sure enough, there it was. He told me it'd be another 15min. It took another hour. I had to waste time from my day off to wait for a simple procedure that somehow took you guys forever. There was no apology or compensation just a "here's your keys, bye". Will not be coming here again.
They were extremely disorganized and slow. Took 2hrs to do an oil change and an emmissions test which they said should be roughly 45min. Have been there one other time and the same thing happened. What should have taken 1 day took 2. I understand when it's unexpected, but a scheduled oil/emmsions test? I value my time enough to go elsewhere.
Shaun & team have taken care of my cars for lots of years, when I lived in Payson, and still do, even though I moved to Nevada in 2015.
I trust that they take care of my vehicle “personally” so I schedule regular car care service to coincide with my visits home in Payson.
I just had a home visit 7/18 and had excellent and quick service on my 2016 Toyota Corolla. 5 Stars!!!!!
Thanks Shaun & team!
I've been here a few times so far. Last time I had fuel leaking onto the engine and the service was great and reasonably priced for speed of the repair
Round 2: my starter went out. I believe the experience will be equally great and I'll update my review accordingly.
They are always friendly and honest with their work. I’m forever grateful for the day they adjusted my windshield wiper out of the kindness of their hearts rather than trying to charge me for a small task. I will continue to give them my business.
Quick, friendly, honest, and easy to work with!
Great service! Caring guys! My vehicle struck 2 cars after the tow truck driver picked it up for a mechanical failure and hooked it up to the tow truck wrong.
Autoworks stayed open for me so I had a place to drop it. I’m from Oregon and was a a long way from home. Rentals were closed for the day so they loaned me a car for the night so we weren’t stranded.
A lot of compassion and humanity from this shop, you don’t find that every day!
My car broke down and we were a long way from home being from Oregon. AutoWorks Car Care was recommend by a local. The tow truck was 2 hours late picking us up and then on our way there they smashed my towed car into 2 other cars!! I called AutoWorks and they kindly told us not to worry that they would wait for us till 6:30 even though they close at 6. Two more hours and the police took us to AutoWorks and then our car showed up a little after we did. It was too late to get a rental but one of the guys (Kevin) lent us a car for the evening so we could get to our activities that night. We had a great time at a local play and found a hotel with a pool and were able to forget our cares for a while. We got our rental the next morning and were able to drop off the nice vehicle Kevin loaned us and they stored our car till insurance decided it was a totaled.
All the guys there were super nice and kind and supportive at a time we really needed it as we were strangers in a strange land. If I ever move to Utah I found my new auto mechanics for sure!!