I was driving from Mesa Arizona to Absarokee Montana to be with my daughter when she had surgery. I was stranded in Payson Utah when the transmission went out on my 2012 Jeep Patriot. Shaun and all the guys at Autoworks were absolutely amazing. They not only made sure that the transmission was replaced properly, they gave me a loaner car so that I would be able to get to my daughter's before her surgery. When the jeep was ready and I came to pick it up I saw that the hood was up and Shaun was working on something. I asked if something was wrong and no he said he was topping off the fluids checking the oil and checking the tires because he knew I had such a long drive home to Arizona. The kindness and professionalism of the shop is just outstanding. Thank you all for your kindness..
Most of the guys were super friendly and had good service. They tried to treat me good like they promised but the heavier set guy was a JERK to put it nicely. You go in 30 minutes before close and he will throw a fit. Other than that not too bad.
I'm certain that the service provided was the same usual pleasant experience. We were rather surprised to hear that our auto transmission fluid was getting dark given the fact that it was flushed almost a year ago. And then when Chad questioned that, whoever he talked to said that perhaps it was the power steering fluid instead (from what I was told). There were notations on the invoice that weren't even mentioned to me when I picked up the car, so we called back to ask about them. The young man that helped me seemed either very new or very uncomfortable; forgetful. I had to ask about the $5.00 discount (the coupon was in with the keys). He asked for my card but I had already given it to him and he had forgotten. These are all very minor things and I"m just providing feedback. This is the first time that we had wondered what is going to be wrong with our car when we only bring it in for an oil change, because there constantly seems to be something major. Of course with >188,000 miles there needs to be service done, so we appreciate that. Perhaps it was just the new faces, but it didn't feel the same this time. This is probably just a perception thing. Thank you for servicing our car.
I have been taking my cars to Payson Auto Works for the last 4 or 5 years for regular maintenance and repairs. They have always been very fair with me and treated me well. I will continue going there
I am very impressed with this business. I came in for an emissions test and my van kept having the check engine light come on. Auto works has amazing customer service and treated me with honesty and care. I would highly recommend them. The owner is a great guy who was honest. He was upfront about the work needed for my van, was respectful of my budget, and Let me know what needed fixed and what could wait.
Wonderful Customer Service. Took care of the transmission fluid for the car to keep going. Thank you!
Great service. Done on time.
Excellent service and I didn’t feel like they wer trying to rip me off. Will definitely be coming back.