Overcharged!!! Absolutely horrible custom service and communication. Got a different story from each employee I talked to. I came in knowing what needed to be changed (crankshaft sensor) yet they still charged a diagnostic fee(104.00). I was double charged for my part! They explained to me that they use genuine Napa parts and on Napas website my part was $54.00 on my bill they charged me $127.00!!!! Plus another$104.00 for "labor" which was 3 bolts and putting a connection together. I went here because they told me it would be done that night or the next morning and other shops couldn't look at it for a few days.. My truck sat in their lot for 2 days before I had to call and remind them about the time line they had given me. I would not suggest their services to anyone!!!!!!!!! DON'T GO HERE!!!!!!!!!!
I’m sorry you feel that way, Ryan. We try to give our customers a complete picture of their vehicle with all of the costs associated with maintenance and repairs. If you felt like you were paying too much, you should have declined the work. It’s always totally up to you if you want to proceed with repairs. As far as comparing prices with do it yourself parts- I am currently having my house painted. The painters gave me an estimate of $4300! I know I can go to the paint store and buy the same paint for about $1800. Why did I give them they okay to do the job? Because I don’t have the time, the equipment or the know-how to take on the job. Plus they stand behind their work and I can contact them if I have any problems with what they did. You always get what you pay for. Give me a call on Monday and I’d be glad to talk to you about anything you feel was not our best service. Shaun Martin - Owner
- AutoWorks Car Care